Direct Support Line

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Whether you have a suggestion for a new conversion guide or need help with our tools, our team is ready to assist you.

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Support Information

We're here to help you navigate global grading systems.

Email Us

[email protected]

Average response: 4h

Our Location

Global Academy Support

Remote-first team

Support Hours

24 hours

UTC+5

How We Can Help You

Quick Answer: The EduGPA support team handles questions about GPA conversion formulas, CGPA calculation methodology, and suggestions for new academic tools. Whether you are a student confused about how your percentage translates to a 4.0 scale or a university advisor looking for a verified conversion resource, we are here to help.

Common Reasons Students Contact Us

  • Formula Verification: Many students reach out to confirm that the conversion logic used in our CGPA Calculator or Percentage to GPA Converter aligns with their specific university's grading policy.
  • New Tool Requests: We regularly receive and act on suggestions for calculators tailored to specific university systems (such as our dedicated SRM CGPA Calculator).
  • Guide Corrections: If you spot a factual inaccuracy in any of our academic guides, we appreciate corrections and will update the content promptly.
  • Partnership Inquiries: Educational institutions and academic bloggers interested in linking to or collaborating with our tools are welcome to reach out.

Our Commitment to Accurate Responses

Every inquiry we receive is reviewed by someone with direct experience in academic grading systems. We do not use automated chatbots for support. When you submit a message through the form above, a real person reads it, researches the answer if necessary, and provides a thorough, accurate response. Our average reply time is four business hours during weekday support windows.

Frequently Asked Questions

Do you offer phone support?

No. As a lean, remote-first educational team, we provide support exclusively via email. This allows us to give detailed, well-researched written answers to every academic question.

Can you help me calculate my GPA for a specific university?

We can point you to the correct tool and methodology, but we cannot calculate official GPAs for individual students. For certified transcript evaluations, you should contact a credential evaluator like WES (World Education Services).